Great talk. I’m totally behind the idea of the “give a fuck” economy.
Entries Tagged as 'customer service'
Gary Vaynerchuk at RailsConf 2010
June 28th, 2010 · No Comments · business, customer service, marketing
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Kathy Sierra at Business of Software
May 12th, 2010 · No Comments · business, customer service, learning, software, video
It looks like Kathy Sierra has removed herself from the web but for those of us that miss her, here is an incredibly insightful talk about making your users feel amazing. About an hour long but worth it.
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Everything About Your Customer Service Is Wrong
September 16th, 2008 · No Comments · customer service
It’s the morning of Monday May 19th and it’s been a long weekend. My girlfriend and I are waiting for a train to take us on a six-hour journey back home. We’re coming back from a festival and there are many other people like us waiting on the platform with suitcases and rucksacks. I’ve booked [...]
Tags:buffet cars·railway·reservations·Seinfeld·tickets·train·train toilets
6 reasons why your customer service sucks
July 29th, 2008 · No Comments · customer service
Dave Gorman has had trouble with his BT broadband. Reading his comments on BT’s customer service, I can sense his understanding that the people he’s talking to don’t have any power to help him. Having worked in customer service I cringe every time I read stories like this because I know what it’s like to [...]