This has been bothering me for a long time. I use eBay a lot, and recently it has become less fun, but I can’t put my finger on why exactly. The site is flooded with generic, no-brand products, (at least in the categories I spend most of my time) being sold for razor thin profits [...]
Entries Tagged as 'customer service'
6 reasons why your customer service sucks
July 29th, 2008 · No Comments · customer service
Dave Gorman has had trouble with his BT broadband. Reading his comments on BT’s customer service, I can sense his understanding that the people he’s talking to don’t have any power to help him. Having worked in customer service I cringe every time I read stories like this because I know what it’s like to [...]
How to lose a customer
June 24th, 2008 · No Comments · marketing, work
Let your customers go quickly and painlessly. When someone decides that they no longer want your services, it’s usually too late to do anything about it. What you can do, is act professionally and make the process of switching suppliers uncomplicated and swift. A bureaucratic, unhelpful attitude does not reverse a bad opinion, it confirms [...]