Whale Speak

Infrequent & Opinionated Web Farts

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Entries Tagged as 'customers'

How to lose a customer

June 24th, 2008 · No Comments · marketing, work

Let your customers go quickly and painlessly. When someone decides that they no longer want your services, it’s usually too late to do anything about it. What you can do, is act professionally and make the process of switching suppliers uncomplicated and swift. A bureaucratic, unhelpful attitude does not reverse a bad opinion, it confirms [...]

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