{"id":22,"date":"2008-06-24T18:00:41","date_gmt":"2008-06-24T18:00:41","guid":{"rendered":"http:\/\/lifewithouttelevision.wordpress.com\/?p=20"},"modified":"2008-07-17T14:51:46","modified_gmt":"2008-07-17T13:51:46","slug":"how-to-lose-a-customer","status":"publish","type":"post","link":"https:\/\/tamewhale.com\/whalespeak\/2008\/06\/how-to-lose-a-customer\/","title":{"rendered":"How to lose a customer"},"content":{"rendered":"<p>Let your customers go quickly and painlessly.<\/p>\n<p>When someone decides that they no longer want your services, it&#8217;s usually too late to do anything about it. What you <em>can<\/em> do, is act professionally and make the process of switching suppliers uncomplicated and swift.<\/p>\n<p>A bureaucratic, unhelpful attitude does not reverse a bad opinion, it confirms it.<\/p>\n<p>It&#8217;s also worth remembering that when customers leave, it can be because of budget, location and just not being a great fit with you or your company. If you make their final experience a negative one, they&#8217;re much less likely to recommend you to someone who <em>could<\/em> be your customer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let your customers go quickly and painlessly. When someone decides that they no longer want your services, it&#8217;s usually too late to do anything about it. What you can do, is act professionally and make the process of switching suppliers uncomplicated and swift. A bureaucratic, unhelpful attitude does not reverse a bad opinion, it confirms [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7,10],"tags":[48,116,46],"_links":{"self":[{"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/posts\/22"}],"collection":[{"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":1,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/posts\/22\/revisions"}],"predecessor-version":[{"id":21,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/posts\/22\/revisions\/21"}],"wp:attachment":[{"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/media?parent=22"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/categories?post=22"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tamewhale.com\/whalespeak\/wp-json\/wp\/v2\/tags?post=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}